Timbertrove Sauna Warranty

1. Warranty Period

• Private customers: 2 years from the date of delivery.
• Commercial customers (e.g. spas, hotels, rentals): 6 months from the date of delivery.

2. Warranty Coverage

This warranty covers manufacturing and material defects under normal, intended use, provided the sauna has been assembled, installed, and maintained according to the supplied instructions.

• Structural integrity: Wood panels, doors, benches, and cabin construction.
• Heater and electrical components: Covered by the manufacturer Harvia (see section 5 below)

3. What This Warranty Does Not Cover

The warranty does not apply to:

• Normal wear and tear, natural wood characteristics (expansion, cracks, shrinkage, discoloration), or cosmetic imperfections caused by use or environment.
• Accidental damage during transport, delivery, or assembly (e.g. glass breakage, incorrect handling).
• Defects caused by misuse, neglect, improper installation, or failure to follow the instructions.
• Repairs, modifications, or alterations carried out without approval.
• Consumables such as sauna stones, bulbs, fuses, or other replaceable parts.
• Saunas installed incorrectly (e.g. on uneven ground, blocked ventilation).
• Damage caused by extreme weather or natural events (storm, flood, etc.).

4. Customer Responsibilities

• Carefully check all parts for completeness and damage before and during assembly.
• Report any transport damage immediately on delivery with the courier’s confirmation, including photos.
• Follow all assembly, installation, and care instructions. Improper handling during or after assembly is not covered.
• Timber Treatment & Maintenance:
  • For certain models, the exterior timber must be treated with a suitable protective paint, or stain before use.
  • Ongoing maintenance is required to protect the timber from weathering. Untreated timber, or failure to re-treat as necessary, will void the warranty for wood-related issues.
  • Always use breathable, weather-resistant products suitable for outdoor saunas.

5. Harvia Heater Warranty

All Harvia heaters supplied with Timbertrove saunas come with a 2-year manufacturer’s warranty for residential use (6 months for commercial use).

Harvia also offers an additional 1-year warranty extension when the product is registered online within 30 days of purchase.
We strongly encourage customers to register their Harvia heater at:
www.harvia.com/heater-registration

6. Warranty Claim Process

If a problem arises:

1. Contact Timbertrove with proof of purchase, photos, and details of the defect.
2. We may ask you to provide evidence that the sauna was correctly assembled and maintained.
3. If approved, we will arrange one of the following at no cost:
   • Supply of repair materials or replacement parts.
   • Replacement of the defective item.

7. Limitation of Liability

Our liability under this warranty is limited to repair or replacement as described above. We are not responsible for incidental costs such as labour, transport, or indirect losses.